FAQ
Frequently Asked Questions (FAQ)
General Questions
Q1. What is Paper Peaks?
A: Paper Peaks is a company that specializes in creating custom designs featuring top ski resorts in North America. We use these designs to produce a variety of products, including apparel, accessories, and artwork.
Q2. How can I contact Paper Peaks?
A: You can reach us by emailing thepaperpeaks@gmail.com. Our customer support team is here to assist you with any questions or concerns you may have.
Ordering and Shipping
Q3. How do I place an order?
A: To place an order, simply browse our website, select the items you'd like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment information to complete your order.
Q4. What payment methods do you accept?
A: We accept a variety of payment methods, including major credit and debit cards, as well as PayPal. You can choose your preferred payment option during the checkout process.
Q5. How long will it take to receive my order?
A: Shipping times vary based on your location and the shipping method you select during checkout. Typically, orders are processed and printed within 2-5 business days, with North American standard shipping taking about 5-10 business days. Expedited and international shipping options are also available and will vary from the times above.
Q6. Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
Returns and Refunds
Q7. What is your return policy?
A: We offer a 30-day return policy for damaged or miss-printed items. If your purchase is damaged, you may request a return within 30 days of receiving your order. Please review our [Refund Policy] for detailed information on the return process.
Q8. How do I initiate a return?
A: To initiate a return, please contact our customer support team at thepaperpeaks@gmail.com. They will guide you through the return process and provide you with a Return Authorization (RA) number if your return is eligible.
Q9. What happens if my order arrives damaged or is incorrect?
A: If your order arrives damaged or is incorrect, please contact our customer support team immediately at thepaperpeaks@gmail.com. We will work with you to resolve the issue and ensure your satisfaction.
Privacy and Cookies
Q10. How do you protect my personal information?
A: We take your privacy seriously and implement security measures to protect your personal information. You can learn more about our data practices by reviewing our [Privacy Policy].
Q11. Do you use cookies on your website?
A: Yes, we use cookies to enhance your browsing experience. To learn more about how we use cookies, please review our [Cookie Policy]
Product Questions
Q12. Can I see the designs before I make a purchase?
A: Yes, you can view our custom designs on our website by browsing our product listings. We provide detailed images and descriptions to help you make an informed decision.
Q13. Are your products available in different sizes?
A: Yes, many of our products are available in various sizes. You can typically find size options and sizing charts on the product pages to ensure you choose the right fit.
Payment and Billing
Q15. Is my payment information secure when I make a purchase?
A: Absolutely. We take your payment security seriously and use industry-standard encryption to protect your financial information. Your payment details are never stored on our servers.
Q16. Can I change my billing address or payment method after placing an order?
A: Unfortunately, we cannot change billing information or payment methods once an order is placed. Please ensure your information is accurate before finalizing your purchase.
Account and Registration
Q17. Do I need to create an account to place an order?
A: While you can browse our website and view products without an account, creating one makes the checkout process faster and allows you to track your order history and save shipping information for future orders.
Q18. How can I reset my password if I forget it?
A: If you forget your password, you can easily reset it by clicking the "Forgot Password" link on the login page. Follow the prompts to reset your password via email.
Custom Orders
Q19. Do you offer custom design services?
A: Currently, we focus on our existing custom designs. However, we're always open to feedback and suggestions from our customers. Feel free to share your ideas with us, and we'll consider them for future products.
Q20. Can I request a custom design featuring a specific ski resort?
A: While we don't offer custom design services at this time, we do appreciate your input. If there's a particular ski resort you'd like to see featured in our designs, please let us know, and we'll take it into consideration for future collections.
If there is a large order request for a specific mountain, our team will discuss logistics and can potentially make the desired mountain available for order. Our team will share their custom design once completed and prior to purchase.